All deliveries within our local delivery area will be handled by our delivery team. All deliveries outside our local delivery area will be through a 3rd party commercial carrier. We will arrange delivery through the best most economical rates available to us. Delivery is to the curb only. A commercial carrier will not carry or move the shipment into your home. You will need to have someone help unload your order from the truck. If you want delivery inside your home then we will use at your request a WHITE GLOVE Carrier, and higher rates will apply. In the event a subsequent delivery is required due to the absence of the customer being home during the original delivery window an extra charge will apply. All local deliveries made by our own delivery team will include assembly, placement in your home, as well as debris removal. All other methods of delivery do not include assembly or removal of debris. Customer is responsible for ensuring the furniture purchased fits into their premises.
When you place a special order, we will give you an estimated delivery date. We will notify you as soon as the item arrives to our store. As our special orders are estimates from information we have available from our manufacturers, we can not guarantee delivery times as production times and transportation are not within our control. We do our best to ensure accurate estimates and if we do not have the item by the designated date, we will advise you per our communication from the factory. Because most of the goods we sell are made from natural products, there will be a difference in grain and color or dye lot between display samples and a new item.
We understand buying furniture online can be a fearful and daunting task and we have designed our return policy to help ease your concerns and communicate our return procedures. This way you can feel more comfortable knowing upfront the rules you can expect with your purchase.
We have listed a few examples below to help explain our return policy;
If your order was damaged during shipment;
If an item arrives damaged, please note it on the BOL or delivery paperwork. Then notify us to help begin the claim process. Whether you need a full replacement, credit or parts we will work on you behalf to resolve the damage. Please Note: Once you sign for an item without notes regarding damage, we are unable to file a claim on your behalf with the shipper. Please inspect all items before signing for them and note any issues.
I changed my mind/don't like the color and do not want the item any more;
The buyer will be responsible for all shipping cost both ways and a 15% restocking fee will apply. Once the item has been received by us, the difference will be credited to you. If an item is not properly repacked and arrives damaged no refund will be issued. Please ensure any return is repacked in its original box or properly repacked to avoid damage during shipping. Delivery fees are non refundable and in the event free or reduced fee delivery was given, the regular/actual delivery fees will also be subtracted from any credit issued.
My purchase appears to have a defect;
In very rare cases, a manufacturer's defect could happen. If it does rest assured all items we sell carry full manufacturer's warranties. In this event, you will need to contact us. As there are many different scenarios and we want to personally help you and make the warranty process smooth and effective in order to best resolve the problem. We will work on your behalf with the manufacturer to fix your issue.
If for any reason you are not completely satisfied with any in stock item you purchased from Forma’s inventory, you may return it for a credit or full refund without any restocking fees. Just return it in the original packaging and in new condition within seven days from date of receiving the item(s). The only exceptions are bedding (which cannot be returned), special orders, other specifically excluded items, delivery charges, and labor/materials for custom services.